Customer Service and Experience
Developed railway repairing training simulation base on the SOPs
ObjectiveImprove customer service soft skills through immersive VR simulations. Enhance communication, problem-solving, and customers interaction abilities to ensure exceptional customer experiences.KPI MetricsCustomer Satisfaction Score (CSAT): Measure customer satisfaction levels post-training. Average Handling Time (AHT): Track the time taken to resolve customer inquiries or issues. First Contact Resolution (FCR): Assess the ability to address customer needs in a single interaction. Employee Engagement: Evaluate staff motivation and commitment to delivering superior service.DeliverablesContent Development: Create VR scenarios tailored to train ticketing situations, focusing on realistic customer interactions.Platform Development: Build a user-friendly VR platform for easy access and navigation.Training Delivery: Conduct comprehensive VR training sessions for train ticketing staff.Share